Terms and Policies for Hotel Clients

Effective Date: June 3, 2025
Tiera Luxe Design — www.tieraluxedesign.com

When partnering with hotels on interior design projects, the following terms and policies apply:

1. Project Scope & Proposal

  • A detailed proposal outlining design services, deliverables, timelines, and costs will be provided and must be agreed upon before work begins.

  • Any changes or additions to the scope must be approved in writing and may result in additional fees.

2. Booking & Deposits

  • Projects require a signed agreement and an initial deposit (typically 30-50% of the total fee) before design work starts.

  • Deposits are non-refundable but may be credited toward the final invoice.

3. Payments

  • Remaining balances are due upon project milestones or completion, as specified in the contract.

  • Late payments may incur interest or penalties.

4. Client Responsibilities

  • The hotel client agrees to provide timely access to the property, relevant information, and approvals to ensure smooth project progress.

  • Delays caused by client inaction may affect timelines and costs.

5. Confidentiality

  • Both parties agree to maintain confidentiality regarding proprietary designs, pricing, and any sensitive information.

  • Permission must be obtained before publicly sharing project details or images.

6. Intellectual Property

  • All design concepts, drawings, and creative materials remain the intellectual property of Tiera Luxe Design until full payment is received.

  • Upon final payment, the hotel is granted a license to use the designs solely for the intended property.

7. Warranties & Liability

  • We strive for quality and client satisfaction but are not liable for indirect damages, delays caused by third parties, or unforeseen site conditions.

  • Any warranty claims must be submitted in writing within 30 days of project completion.

8. Cancellation & Termination

  • Either party may terminate the agreement with written notice.

  • Fees for work completed up to termination date remain payable.

9. Governing Law & Dispute Resolution

  • This agreement is governed by the laws of North Carolina.

  • Any disputes will be resolved through mediation or binding arbitration before pursuing litigation.

10. Contact

For questions or to initiate a hotel design project, please contact:
Tiera Luxe Design
contact@tieraluxedesigns.com
www.tieraluxedesign.com