Shipping and Delivery Policy

At Tiera Luxe Design, we aim to provide a seamless and timely delivery experience for all products purchased or ordered through our services.

1. Order Processing

  • Once your order is confirmed and payment is received, we begin processing your order. Processing times vary depending on product availability and customization requirements.

  • Typical processing time is between 3-7 business days but may be longer for custom or special-order items.

2. Shipping Methods and Carriers

  • We work with trusted carriers and freight companies to ensure safe and reliable delivery of your products.

  • Shipping methods may include standard ground shipping, expedited shipping, or freight delivery depending on the size and nature of the item.

3. Shipping Costs

  • Shipping fees are calculated based on the size, weight, and destination of the order.

  • Shipping costs will be clearly displayed during checkout or communicated in your service proposal.

4. Delivery Timeframes

  • Estimated delivery times depend on the shipping method selected and your location. Standard shipping usually takes between 5-14 business days after processing.

  • Custom or special-order products may take longer, and we will keep you informed of any delays.

5. Receiving Your Order

  • Clients are responsible for inspecting the package upon delivery for any visible damage.

  • Please notify us within 48 hours of delivery if there is any damage, missing items, or incorrect products. Photos of damage are helpful for claims.

  • If no issues are reported within 48 hours, the delivery is considered accepted and complete.

6. Shipping Restrictions

  • We currently ship within [insert your service area or countries]. Please contact us if you require shipping outside this area to discuss options.

7. Returns Due to Shipping Issues

  • If products are returned to us due to incorrect shipping information or refusal of delivery, additional shipping fees may apply for reshipment.

8. Contact Us

For questions about your order status, shipping, or delivery, please contact us at contact@tieraluxedesigns.com.